Frequently Asked Questions:

 

How long has Designs by Joi, Inc. been in business?

• Designs by Joi Frankel, Inc. has been incorporated since 1981

 

How do I create an account?

• Click on the My Account tab on the homepage and click on Create Account. After you fill out all of your company information, please wait for your approved confirmation from Joi in order to access the shopping cart

 

Why should my store choose Designs By Joi, Inc. as a vendor?

• Please click here to read the many reasons to choose Designs By Joi

 

Is there a minimum order requirement?

• We suggest a minimum of $1500.00 to represent the Designs By Joi, Inc collection properly.

 

What is Designs By Joi, Inc. return policy?

• In order to return any merchandise please call for an Return Authorization-RA# from Designs by Joi, Inc.
• No returns are accepted for custom or special order items

 

What shipping carrier does Designs by Joi, Inc. use?

• All shipments are sent UPS insured second-day delivery at customers’ expense
• All orders over $5,000 are sent overnight-insured at customer’s expense
• All shipping costs are based on UPS shipping rate charts and billed accordingly

 

Once I place my order, when will I receive it?

• Any purchase orders faxed to Designs by Joi, Inc. can be partially shipped unless otherwise requested. Balance of shipment will be completed within 2-3 weeks
• Allow 3-6 weeks for orders-please confirm all orders
• Stock items and reorder items ship within 7-10 working days. Please confirm
• Custom & Special orders are handled individually

 

Does Designs By Joi, Inc. comply with the Kimberly Process?

• All diamonds and gemstones have been purchased from legitimate sources, are not involved in any known funding or conflict and are in compliance with the United Nations resolutions

 

How do I subscribe or unsubscribe to Designs By Joi, Inc. email blasts?

• In order to subscribe to Designs By Joi Inc. email blasts just click on the Join email List.  To unsubscribe click on the unsubscribe link at the bottom of the email you received

If you have a question for Joi please feel free send an email to dbjoi@aol.com